PetDesk Software: Comprehensive Features, Integration Partners List, Pricing, and Customer Reviews [2026]

‍What Is PetDesk?

PetDesk is a veterinary client engagement software designed to modernize communications and make self-service easier for pet parents. It offers online booking, automated reminders, two-way texting, mobile app engagement, payment options, forms, and more. Thousands of clinics worldwide use the platform to reduce busywork and focus more on care as an add-on subscription on top of their existing practice management software.

Overview of PetDesk’s Key Features

1. Online Appointment Booking
PetDesk’s parent company, Petvisor, also acquired Vetstoria, and now offers direct online appointment scheduling as part of their package. Clients can book appointments from your website, Google, or the PetDesk app directly into your calendar if your software integrates with PetDesk. This helps capture more appointment bookings, given that about 40% of appointments are booked outside of a clinic’s business hours (AVMA). While you won’t be able to manage appointment requests from within your practice management software, you can still capture those missed bookings, leading to a revenue increase.

2. Automated Patient Reminders & Confirmations
Patient reminders can be sent out from PetDesk via text, email, push notification, and even postcards to increase client compliance to recurring services, recommended treatments, and follow-ups. Clients can confirm or reschedule appointments directly through the reminders, which write back into select integrated PIMS.

3. Mobile App for Pet Parents
PetDesk includes a native mobile app where clients can see their scheduled appointments, request medication refills, access educational content, and view their patient reminders. This cuts down on the amount of time the front desk staff spends servicing requests over the phone, and frees up their time to build relationships with clients in person.

4. Two-Way Text Messaging
Texting lets clinics communicate with clients quickly without playing “phone tag.” Staff can reply from the PetDesk dashboard, and copy-and-paste the messages back into the patient’s unified records. Many customers find that texting improves client satisfaction.

5. Loyalty & Client Engagement
PetDesk’s loyalty features are customizable to fit each clinic’s unique needs, and allow clients to earn points for return visits, purchases, and other qualifying interactions. Many practices use campaign tools to increase engagement and repeat business, helping grow lifetime client value. 

6. Payments & Deposits
Clinics can use PetDesk’s payment tools to request deposits at booking, helping to reduce the number of no-shows without increasing the administrative burden on the front desk.

7. Integrated Phone System
Petvisor also acquired Kontak, a VoIP phone system to merge into the PetDesk platform. The platform now offers the standard set of VoIP features including call routing, voicemail, and call logs.

Integration Partners

PetDesk can be used alongside a large list of practice management systems that don’t offer robust online booking capabilities or phone systems. 

• Tier 1 integration available for legacy systems: Avimark, ImproMed, Cornerstone, ezyVet, Covetrus Pulse, DaySmart (Vetter), Shepherd
• Lite integration support for many other practice management softwares: Digitail, ProVet Cloud, VetSpire, IDEXX Neo

Integration capabilities include syncing of client and patient information into the PetDesk app, pulling of patient reminders into PetDesk’s communication system, write-back capabilities into the calendar for Tier 1 integrations, and a client screen pop for inbound calls.

Limitations of the integration include: Copy-pasting client forms back into the patient’s medical record, copy-pasting texts into the record, hand-typing phone call conversation notes, and calendar sync issues.

Pricing

PetDesk charges per module, and has various add-on fees for different features and usage.

The original PetDesk mobile app and feature that sends appointment requests as emails is available starting at $389/ month, and the Vetstoria direct online booking tool can be added onto PetDesk starting at $200/ month, or is also available as a standalone subscription for $350/ month.

Based on additional features like phone calling, there are add-on fees that can be requested in a free product consultation.

PetDesk Software Reviews: What Clinics Are Saying

Positive Feedback from Customers

Many clinics report that pet owners love the convenience of the self-service options of the PetDesk app and online tools, making it easier for them to stay on top of care. Customers that use PetDesk’s loyalty program have become “quite reliant” on the software and “love” being able to drive deeper, repeat engagements with pet parents, saying that it’s often their favorite feature of PetDesk. Also, the customizable online booking tool reduces the stress of phone calls for routine tasks. The app is quite reliable and the onboarding process fairly seamless, with fast setup and solid training resources.

Corporate group customers have also shared that they enjoy offering PetDesk across their portfolio clinics due to being able to consolidate the data and metrics for client communications in the PetDesk platform despite having a myriad of source practice management softwares across their enterprise, and is a good interim solution until they transition to an all-in-one practice management software.

Cons & Considerations

Although PetDesk offers integration with a wide variety of partners, customers report that there are frequent syncing challenges, leading to missed appointments or message notifications that may not surface where they’re needed most, requiring manual checks throughout the day. Usage alongside a practice management software also means that the front desk still has to monitor two different softwares, and do manual double data entry to keep information coherent in many places (phone call notes, text copy-pasting, form response copy-pasting, etc.)

PetDesk typically starts around the mid-hundreds per month, with several add-on services such as texting, online scheduling, and phones each incurring an extra cost. Some clinics find that these costs add up to be more expensive than what they are paying for their practice management software.

Is PetDesk Right for Your Clinic?

PetDesk can be a powerful & easy client engagement and automation platform to add onto your existing workflows, especially for practices that want to reduce phone load, improve client experience, and increase compliance through digital tools. The mobile app and automated reminders can save time and help keep pet health on track.

However, it’s worth noting that PetDesk isn’t a full practice information management system (PIMS)—it is designed to complement your existing PIMS rather than replace it. This means your team often has to manage records in two systems (your PIMS + PetDesk) and coordinate data manually even when limited syncing or integrations are in place, and the costs can add up quickly as well.

When NectarVet Might Be a Better Fit

Nectar has built all of the tools clinics need directly into one seamless practice management platform. That’s right - the PIMS, inventory, client portal, AI-powered SOAP & medical records, phone system, unlimited SMS, patient reminders, and treatment whiteboard are all included in one place – with one subscription and no hidden fees.

There’s no copy-pasting between systems or managing two databases—every communication and interaction lives right inside of the practice management software. That means fewer headaches, fewer double entries, and a smoother experience for veterinary teams and pet owners.

Data syncing is also a breeze. All of the current medical records, patient/ client information, reminders, invoices, and treatments database are brought over by the Nectar team through their data migration platform. If you’d like to learn more about NectarVet Software, click here.

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